Refund and Returns Policy

Turkmenistan Tour Package Cancellation Policy

This policy outlines the terms and conditions for cancellations of Turkmenistan tour packages, including refund eligibility and applicable penalties.

Our aim is to provide clarity regarding our cancellation procedures. We understand that unforeseen circumstances may arise, necessitating the cancellation of your travel plans. This policy applies to all Turkmenistan tour packages purchased directly from us. It is crucial to read and understand these terms before confirming your booking. All cancellation requests must be submitted in writing via email to ensure a documented record. The effective date of cancellation will be the date we receive your written notification.

Refunds for cancelled tour packages are subject to the following conditions based on the timing of your cancellation notice:

 * Cancellation 30 Days or More Prior to Departure:

   If you cancel your tour package 30 calendar days or more before the scheduled departure date, you will be eligible for a refund of 80% of the total tour package cost. The remaining 20% will be retained as an administrative and cancellation fee to cover initial planning, booking, and administrative expenses incurred.

 * Cancellation 7 Days or More Prior to Departure (but less than 30 days):

   If you cancel your tour package between 7 and 29 calendar days before the scheduled departure date, you will be eligible for a refund of 50% of the total tour package cost. The remaining 50% will be retained as a cancellation fee due to the closer proximity to the departure date, which makes it more difficult to re-book services and recover costs.

 * Cancellation Less Than 7 Days Prior to Departure:

   If you cancel your tour package less than 7 calendar days before the scheduled departure date, no refund will be issued. At this point, most services are fully paid for and non-recoverable.

 * No-Shows:

   Failure to show up for the tour package on the scheduled departure date without prior written cancellation will result in no refund.

Please note that any non-refundable deposits made to third-party suppliers (e.g., specific hotels, domestic flights, special event tickets) that are part of your package may also be deducted from your refundable amount, regardless of the cancellation timeline, if these specific terms are outlined at the time of booking.

If you are expecting a refund and haven’t received it yet, please first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@dowletlijahan.com. We will investigate the status of your refund.

Please be aware that tour packages purchased as part of a special promotion, sale, or at a discounted rate are generally non-refundable or subject to stricter cancellation terms than standard packages. Specific terms for sale items will be clearly stated at the time of purchase. If no specific terms are mentioned, the standard refund policy outlined above will apply, with the understanding that the refund percentage will be based on the discounted price paid.